Cancelling an order
Because our products are personalised and made to order, they can’t be resold once production starts. You can cancel free of charge any time before production begins — in practice, before you approve the digital proof. Email hello@evergift.in with your order number as early as you can.
Once production has started, we’re unable to cancel personalised items.
Damaged, faulty or incorrect items
If your gift arrives damaged, faulty, or isn’t what you ordered, we’ll replace it or refund it — that’s always the case, whatever the item.
Tell us within [ADD YOUR WINDOW, e.g. 48 hours] of delivery at hello@evergift.in with your order number and photos of the item and packaging. Photos let us fix it without sending anything back.
What isn’t covered
- Spelling, photo quality or design errors in content you supplied and approved on the proof.
- Low-resolution photos — we’ll warn you before printing if an image may not print well.
- Minor variation in colour, wood grain or resin finish. Handmade items vary slightly by nature, and screen colours differ from print.
- Change of mind on a personalised item after production has begun.
How refunds are paid
Approved refunds go back to the original payment method. For Cash on Delivery orders we’ll refund by UPI or bank transfer.
Refunds are processed within [ADD YOUR TIMELINE, e.g. 5–7 working days] of approval; your bank may take a little longer to show it.